Glossary

This Glossary is provided to help guests understand more about the rental of inns, resorts and vacation rentals. It is not comprehensive but serves as a primer for terms guests may encounter in renting specialty lodging. Not all terms apply to all properties or managers.

Cancellation Policy

The terms and basis on which a lodging property owner or manager will or will not accept cancellations. Also dependent on the terms on which the guest booked the property. Usually stated as a number o days prior to first date of occupancy on which a guest may request a cancellation. Fees may apply to cancellations or cancellations may be denied altogether.
See also: "Guarantee Reservation" and "Advance Loding Reservation" Origin: Vacation Rental Association

Carpet Cleaning

Usually performed periodically by a vendor using specialized steam or other equipment to clean wall-to-wall carpeting.
Origin: Vacation Rental Association

Central Reservations

An office which receives phone calls, answers quest inquiries and arranges bookings of lodging facilities and other types of travel services
See also: Front Desk Origin: Vacation Rental Association

Chambers of Commerce

Typically, a Chamber of Commerce will specialize in local economic development that can include tourism promotion.
Origin: Vacation Rental Association

Chargeback

When a customer requires their credit card company to reverse charges they have made with a merchant. This withdraws funds from the merchant's account without their prior permission. Customer must state a valid reason, but it is not evaluated prior to issuing the chargeback.
See also: Charge Back Reversal Origin: Vacation Rental Association

Chargeback Reversal

After a customer requires their credit card company to perform a chargeback or reverse charges they have made with a merchant, the merchant can request that his merchant account provider pursue having the chargeback reversed.
See also: Chargeback Origin: Vacation Rental Association

Check-In

The process by which guests arrive and check into a lodging property. Check In may be accomplished at a front-desk office, by meeting a representative at the property or by a telephone phone in requirement. These vary by the requirements of the owner or manager.
Origin: Vacation Rental Association

Check-Out

The process by which guests arrive and check out of a lodging property. Check Out may be accomplished at a front-desk office, by meeting a representative at the property or by a telephone phone in requirement. These vary by the requirements of the owner or manager.
Origin: Vacation Rental Association

CHPA - Corporate Housing Providers Association

Industry trade association of businesses that provide corporate housing. They seek the growth, professionalism, excellence, customer service and profitability will improve each corporate housing company individually and the worldwide corporate housing industry collectively.
Origin: CHPA.org Link: CHPA.org

Cleaning

See Housekeeping
See also: Out Cleaning Origin: Vacation Rental Association

Cleaning Fee

See Housekeeping fee
See also: Cleaning, Housekeeping, Out Cleaning Origin: Vacation Rental Association

Client Closet

A space with a lock in which a property owner stores assets not to be accessed by guests. Although the word closet is commonly used, the space may be closet, room or just a drawer.
See also: Client Lockoff Origin: Vacation Rental Association

Commissions

A percent of the total product cost paid to travel agents and other travel product distributors for selling the product to the consumer. May also refer to compensation paid employees inside an organization.
Origin: Vacation Rental Association

Composite Vacation Rental manager

A company that provides comprehensive vacation rental management services to second homes such as cabins, cottages, houses and villas by being a locally owned and operated business supported by a centralized back office support team. This allows local staff to focus on housekeeping, maintenance, guest and owner services, while the back office.provides accounting, reservations with work class marketing and advertising.
Origin: Vortex Managers Link: VortexManagers.com

Concierge

An person whose job is to serve as the guest's liaison with the owner or lodging manager and arranging activities, attractions, facilities and services. Services are sometimes performed via phone contact.
Origin: Vacation Rental Association

Conditions

See Terms & Conditions
See also: Terms & Conditions Origin: Vacation Rental Association

Configuration

The arrangement of furniture, equipment and other features of a property including the specific layout and location.
Origin: Vacation Rental Association

Confirmation

The document usually sent to guests confirming that they have entered into a contract for the occupancy of a lodging unit such as a hotel room, vacation rental home, condo or similar lodging.
Origin: Vacation Rental Association

Convention and Visitors Bureau

These organizations are local tourism marketing organizations specializing in developing conventions, meetings, conferences, and visitations to a city, county or region.
Origin: Vacation Rental Association

Conventions and Trade Shows

Major segment of travel industry business. Trade shows differ from conventions in that they have exhibit space that provides product exhibition and sales opportunities for suppliers, as well as information gathering and buying opportunities for customers.
Origin: Vacation Rental Association

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